Returns & Exchanges

At Ausom, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with tags attached. Whether you need a different size or a full refund, our simple process ensures your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all original garment tags and labels are still attached.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.